Frequently Asked Questions
Still Have Questions?
For your treatment you will dress down to your comfort level. However, our policy states that lower undergarments must be worn at all times. You will be appropriately draped throughout the treatment with sheets as well.
The therapist will discuss your preferences with you and will tailor the massage to your specific needs and concerns.
Your appointment is your time, although how you relax is up to you. If you would like to talk, we would love to get to know you, but if you would prefer to relax quietly, there is no pressure to talk with or to your therapist.
Please SPEAK UP! Each client has different preferences. Open communication between you and the therapist is essential to meeting your treatment goals. The therapist will not be offended if you need to ask for more or less pressure.
The answer to this will depend on whether you are looking for a focus on a specific area only versus an overall relaxation massage. We can discuss your appointment times when you book with our knowledgeable desk staff.
The short answer to this is NO, for multiple reasons. Click here to read why.
- If you fail to call before canceling an appointment, you will be billed the full price of the treatment scheduled. This time was specifically reserved for your appointment, so the courtesy of 24 hours notice for cancellation or rescheduling is appreciated.
- For all new clients, 90-minute appointment or longer, couples, and packages: Your appointment must be held on a credit card. If you fail to give less than 6 business hour notice of cancellation, you will be charged full price for the treatment scheduled. If it is a morning appointment, we must receive your call by the afternoon before to avoid the fee.
- For all existing clients; if you fail to give less than 1 business hour notice of cancellation, you will be billed the full price of the treatment scheduled. If it is a morning appointment, we must receive your call by the afternoon before to avoid the fee.